Returns & Exchanges

At SPIKE, we want your home to be perfect, which is why we offer a 30-day return window for all furniture and decor items in their original condition. If your purchase doesn't fit your space or style, we are committed to making the exchange or refund process as seamless as possible.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and zip code to select the items you wish to return and receive a prepaid shipping label.

• 2.
  Prepare the Package

  Carefully disassemble any furniture and place all items back into their original SPIKE packaging, ensuring all hardware and assembly manuals are included.

• 3.
  Schedule a Pickup

  For small decor, drop off the package at any authorized carrier location; for large furniture pieces, use our portal to schedule a professional freight pickup from your home.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned items for quality assurance, your refund will be processed back to your original payment method within 5-7 business days.