Frequently Asked Questions
Everything you need to know about styling your home with SPIKE.
What is the typical shipping timeframe for furniture?
Most in-stock furniture items are processed within 2-3 business days. Delivery typically takes 7-14 business days depending on your location and the size of the item.
Do you offer white-glove delivery services?
Yes, we offer premium white-glove delivery for large furniture pieces which includes room-of-choice placement, assembly, and removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Are your wood products sustainably sourced?
At SPIKE, we prioritize the planet. 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.
Can I request fabric swatches before purchasing a sofa?
Absolutely. You can order up to five fabric swatches for free through our website to help you visualize the texture and color in your own space.
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking link. You can also monitor your status by logging into your SPIKE account dashboard.